We transform
insight
into innovation
and strategy
Mosaic Global Experiences
catalyst and partner for success
of your products, experiences, and business
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![Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey]()
We think of touchpoints as pieces of a mosaic
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![Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey]()
brought together by your product and business strategy
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![Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey]()
And our unique knowledge helps you transform user input into synergy for your business
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![Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey]()
Unique value in every engagement
Best of start up + large enterprise
Knowledge of how brand enhance UX
Knowledge
Nimble and creative operation
Excel at both generative and usability
Approach
Partner + catalyst in roll out
Hidden insights and root causes
Design + business recommendations
Delivery
Elevate impact of roles across
organizations
UXR and UXD
Ensure features and products meet users’ needs
Envision interactions of the future
Identify opportunities across the journey to turn users into advocates
Deepen connection with your most important users
Product Leaders
Identify touchpoint where you can offer breakthrough experiences
Ensure your products and their features build loyalty
Overcome overcome limitations of past product launch strategies
Prioritize your product roadmap according to impact
Determine if and how a new product can become a standalone business
Marketing
Find high opportunity white spaces
Define digital experiences that will elevate and differentiate the brand
Build loyalty through digital experiences
Our Services
Mosaic Global Experiences also adds value across the product development cycle - whether your challenge is determining
what is the right product to build or did you build the product right
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Brand Strategy
Customer Journey
Competitive Review
Ethnography/Discovery
Experience Strategy
Expert Evaluations
Personas -
Concept Testing
Design Guidance
Design Research
IA Optimization
Quantitative Roadmap Prioritization
”Quick” Feature Testing
Service Design -
Rolling Research Programs
Usability Testing
How can we ensure users find our new-to-the-world experiences useful, intuitive, and enjoyable?
The Result:
Equipped design team to envision new-to-the-world software and hardware experiences that no other brand has ever offered
How we did it:
Use cases + creative exercises, UX + HF assessments, bird’s eye view achieved with innovative application of existing (aka low cost) technology
Key Stakeholders:
Design, UXR
Impact for tough challenges
Client Challenge: How can we ensure users find
our new-to-the-world experiences useful,
intuitive, and enjoyable?
The Result:
Equipped design team to envision new-to-the-world software and hardware experiences that
no other brand has ever offered
How we did it:
Use cases + creative exercises, UX + HF assessments, bird’s eye view achieved with innovative application of existing (aka low cost) technology
Key Stakeholders:
Design, UXR
Client Challenge: How can a brand with
physical products use digital experiences
to deepen its buyers’ loyalty?
The Result:
Team learned it could create a digital experience compelling enough to motivate its consumers
to share first party data.
How we did it:
Immersion groups + co-design with users, identified must haves/design principles,
assessed potential options, integrated expected usage patterns
Key Stakeholders:
Marketing, Marketing Research, Analytics
Client Challenge: How can we ensure user
feedback is timely and leads, rather than
confirms, design decisions?
The Result:
Delivered “right-sized” feedback helped teams improve product within existing sprint calendars. Also shaped overall product vision and design by identifying and raising “bigger” themes that could impact the brand and the business.
How We Did It:
Customized rolling research program, Variety of tools including “quick” testing, in-depth evaluations, card sorting, etc. Matched tools, depth of analysis, and timing to allow feedback to be incorporated ahead of dev handover, Continuous cross-study and market analysis
Key Stakeholders:
UX, Product Management, UXR, CMO