We transform
insight

into innovation

and strategy


Mosaic Global Experiences
catalyst and partner for success
of your products, experiences, and business

Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences
  • Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

    We think of touchpoints as pieces of a mosaic

  • Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

    brought together by your product and business strategy

  • Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

    And our unique knowledge helps you transform user input into synergy for your business

  • Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

Unique value in every engagement

Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

Best of start up + large enterprise

Knowledge of how brand enhance UX

Knowledge

Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

Nimble and creative operation

Excel at both generative and usability

Approach

Partner + catalyst in roll out

Hidden insights and root causes

Design + business recommendations

Mosaic of Experiences, Experiences, Customer Experiences, Connected Experiences, Cross-Device Experiences, Users, Virtual Reality, AI, Personalized Experiences, Rolling Research Programs, Customer Journey

Delivery

We elevate the impact of roles
across organizations

UXR and UXD

Ensure features and products meet users’ needs

Envision interactions of the future

Identify opportunities across the journey to turn users into advocates

Deepen connection with your most important users

Product Leaders

Identify touchpoint where you can offer breakthrough experiences

Ensure your products and their features build loyalty

Overcome overcome limitations of past product launch strategies

Prioritize your product roadmap according to impact

Determine if and how a new product can become a standalone business

Marketing

Find high opportunity white spaces

Define digital experiences that will elevate and differentiate the brand

Build loyalty through digital experiences

A graphic representing the user journey that shows how Mosaic Global Experiences brings the "pieces" together to guide strategy and bring clarity across your users' journey.

We add value across the development cycle

  • Brand Strategy
    Customer Journey
    Competitive Review
    Ethnography/Discovery
    Experience Strategy
    Expert Evaluations
    Personas

  • Concept Testing
    Design Guidance
    Design Research
    IA Optimization
    Quantitative Roadmap Prioritization
    ”Quick” Feature Testing
    Service Design

A graphic showing different devices, users, and industries Mosaic helps our clients with including a smartphone with touch gesture, smartwatch, group of users, PC, call centers

What is the right product to build

Did you build the product right

  • Rolling Research Programs
    Usability Testing

How can we ensure users find our new-to-the-world experiences useful, intuitive, and enjoyable?

A person in a gray shirt wears a smartwatch displaying a heart rate monitor. A transparent digital health interface hovers, showing a heart rate of 95 BPM, graphical data, and icons representing home, add, and shopping functions.

The Result:
Equipped design team to create new-to-the-world software and hardware experiences that no other brand has ever offered

How we did it:
Use cases + creative exercises, UX + HF assessments, bird’s eye view achieved with innovative application of existing (aka low cost) technology

Key Stakeholders:
Design, UXR

How can we leverage digital experiences to deepen loyalty to a physical product?

A young man and woman reacting with excitement and surprise while looking at a smartphone in an urban setting.

The Result:
Team learned it could create a digital experience compelling enough to motivate its consumers
to share first party data.

How we did it:
Immersion groups + co-design with users, identified must haves/design principles,
assessed potential options, integrated expected usage patterns

Key Stakeholders:
Marketing, Marketing Research, Analytics

How can we ensure user feedback is
timely and leads,
rather than confirms,
design decisions?

Young woman in denim jacket using a smartphone outdoors, with a blurred background of people and structures.

The Result:
Delivered “right-sized” feedback helped teams improve product within existing sprint calendars. Also shaped overall product vision and design by identifying and raising “bigger” themes that could impact the brand and the business.

How We Did It:
Customized rolling research program, Variety of tools including “quick” testing, in-depth evaluations, card sorting, etc. Matched tools, depth of analysis, and timing to allow feedback to be incorporated ahead of dev handover, Continuous cross-study and market analysis

Key Stakeholders:
UX, Product Management, UXR, CMO