solutions | Strategy | Growth

Mosaic Global Experiences

We know that profitable businesses
stem from engaging customer journeys
achieved one touchpoint at a time

We will deliver you all three.

Our Solutions

To succeed, every customer interaction must be optimized to solve their needs – but to create value, it also must work with an overall strategy.

Ensuring each experience is woven into a sound strategy creates value for your customers and ultimately for the business. Getting these two pieces right cements the customer relationship and leads to sustainable growth.

Whether your responsibilities lie within a product organization or marketing, your needs are the same – grow profitability from current customers and grow your topline by continually winning new customers.

Mosaic Global Experiences excels at both sides of this coin. We’ll help you create engaging experiences that delight customers and bring in prospects, and we’ll ensure that you have the strategy that weaves them into even more powerful financial drivers and brand-builders.
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Your Needs

Optimized Touchpoints

  • Ensure each digital and physical experience meets your customers' needs
  • Prioritize features on your roadmap to balance user desire with executional complexity
  • Migrate interactions to a digital channel while maintaining or increasing engagement
  • Reduce customer service calls into your call center
  • Increase the ROI of your marketing programs
  • Diagnose each step of your sales funnel to increase conversion
  • Offer support that integrates with your team as quickly as possible

Brand-Building Strategies

  • Build or optimize your omnichannel strategy to offer customers direct purchasing options
  • Create innovation roadmaps that foresee where users are headed and align products and experiences to meet the evolution of their needs
  • Optimize your app to drive sales and build your brand strategy
  • Optimize your portfolio strategy across your physical and digital products
  • Prioritize the roadmap to expand and deepen customer engagement balanced with technological feasibility and labor investment
  • Develop a long-term innovation plan that can quickly adapt to our changing environment
  • Fully integrate your digital experiences into your marketing plan
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Services

Strategy Development

  • Product and Service strategy
  • Experience Innovation
  • Customer Experience reinvention
  • M&A integration
  • Rethinking revenue streams
  • DTC strategy/creation
  • Innovation pipeline development

Design & Research

  • Customer journey
  • Persona Development
  • Ethnography/discovery research
  • Concept exploration
  • Expert evaluations
  • Usability testing
  • Web/app/kiosk interface design

Sales & Marketing

  • Communication development
  • Sales funnel optimization
  • Communication development
  • Omnichannel marketing communication integration
  • Increase ROI of Marketing & Sales Development programs
  • Brand Positioning
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about us

We are customer experience experts. Success across industries and a fundamental understanding of the opportunities that sit at the intersection of your marketing and product organizations allow us to create customer-centric business growth for our clients.

impact we’ve made:

Introduction of a customer-centric digitally native brand

Client challenge:  New brand needed to reach a completely new target in completely new ways.  Legacy systems needed to be reinvented while ensuring that the digital experience would build engagement while satisfying needs.

Customer touchpoint reinvention

Client challenge: Brick and mortar and phone interactions with customers had long been the norm but client wanted to shift customer touchpoints to digital while also making them better experiences.

Global device roll out

Client challenge: Their home assistant was only successful in select countries but struggled in others. The client had some theories about limitations that could be driving the poor performance.

Predicted the future of a category

Client challenge: How to evolve their business including within their existing category and consideration of adjacent and completely new markets.

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Tell us how we can help

Our Phone

+1 - 312 - 560 - 1214

Our Email

meredith.paige@mosaicge.com

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